Refund Policy | 360LeadKart

Legal Document

Refund Policy

This policy explains when leads purchased on 360LeadKart are eligible for a refund, replacement, or wallet credit, and how to raise a dispute.

📅 Effective Date: June 1, 2026

🔄 Last Updated: June 14, 2026

📍 Jurisdiction: India

📋 Table of Contents

01 Overview 02 Eligible Refund Reasons 03 Non-Refundable Cases 04 How to Request a Refund 05 Refund Processing Time & Method 06 Wallet Credit vs Bank Refund 07 Seller-Side Adjustments 08 Disputes & Escalation 09 Changes to This Policy 10 Contact for Refund Requests

💰 Our Commitment: Every lead listed on 360LeadKart is AI-verified before it's sold. If a lead you purchase turns out to be invalid through no fault of your outreach, we'll make it right with a replacement or wallet credit.

Overview

This Refund Policy applies to all leads and lead packages purchased on 360LeadKart ("Platform"). It explains the circumstances under which a refund, replacement lead, or wallet credit will be issued, and the process for raising a request.

This policy should be read alongside our Terms of Service. By purchasing leads on the Platform, you agree to the terms outlined below.

Eligible Refund Reasons

You may request a refund, replacement, or credit if a purchased lead falls into one of the following categories:

📵

Invalid Phone Number

The number is disconnected, non-existent, or fails OTP verification on re-check.

🔁

Exact Duplicate

The same lead (same name, number, and enquiry) was already purchased by you previously.

❌

Incomplete / Fake Data

Key fields are missing, blank, or clearly fabricated.

📍

Wrong Industry / City Match

The lead does not match the industry or city filter it was listed under.

Non-Refundable Cases

Refunds will not be issued in the following situations:

The lead did not convert into a sale — conversion depends on your pitch, pricing, timing, and follow-up, not on the validity of the contact data.
You have already contacted, called, or messaged the lead.
The dispute is raised more than 48 hours after purchase.
The lead's phone/email was valid at the time of verification but later became unreachable (e.g., number ported or changed).
Buyer's remorse or change of mind after purchase.

🚨 Submitting false or exaggerated refund claims may result in restrictions on your account's refund privileges.

How to Request a Refund

Open Your Order History

Go to your Dashboard → Purchases and locate the lead in question.

Click "Report Issue"

Select the reason that matches your case from the eligible categories above.

Submit Evidence

Add a short note (e.g., call log or screenshot) supporting your claim, if available.

Review by Our Team

We re-verify the lead against our records, typically within 2–3 business days.

Resolution

Approved claims are resolved with a wallet credit or replacement lead, as applicable.

Refund Processing Time & Method

Resolution Type	Processing Time	When Applicable
Wallet Credit	Instant, on approval	Default resolution for most approved disputes
Replacement Lead	Within 24 hours	When a similar matching lead is available
Bank / UPI Refund	5–7 business days	Account closure or full order cancellation only

Wallet Credit vs Bank Refund

By default, approved refunds are issued as wallet credit, which can be used immediately to purchase other leads on the Platform. This is faster than a bank reversal and avoids payment gateway processing delays.

A direct bank or UPI refund is issued only when:

You are closing your account permanently, or
An entire order is cancelled before any leads were delivered, or
Wallet credit is not a feasible resolution for your specific case.

📊 Bank refunds are processed via Razorpay and reflect in your source account within 5–7 business days, depending on your bank.

Seller-Side Adjustments

When a refund is approved for a lead, the corresponding amount is deducted from the seller's earnings for that listing. Sellers whose leads are frequently disputed and upheld as invalid may face:

Temporary delisting of the affected lead batch pending review.
A lower trust score affecting how prominently their leads appear to buyers.
Account review for repeated, verified quality violations.

This is intended to keep the marketplace fair for buyers while giving sellers clear, consistent standards to meet.

Disputes & Escalation

If your refund request is declined and you believe this was incorrect, you can escalate it:

📢 Escalation Process

1️⃣ Reply to the resolution email with additional evidence, or
2️⃣ Email billing@360leadkart.com with your order ID and reason for escalation.

⏱️ Escalated cases are reviewed by a senior team member within 5 business days.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our processes or applicable laws. When we do:

We will update the "Last Updated" date at the top of this page.
Material changes will be communicated via email or a notice on the Platform.

The policy in effect at the time of your purchase will apply to that specific order.

Contact for Refund Requests

For all refund-related queries, reach out to our billing support team:

✅ 📧 Email: billing@360leadkart.com
📞 Phone: +91 99999 99999 (Mon–Sat, 10AM–6PM IST)
📍 Address: 360LeadKart, Mumbai, Maharashtra, India — 400001

⏱️ We aim to resolve all refund requests within 2–3 business days.

💰 Refund Questions?

Our billing team responds within 2–3 business days to all refund requests.

billing@360leadkart.com View Terms of Service