Who We Are
360LeadKart ("we", "us", "our") is a B2B lead generation marketplace operated in India.
Mumbai, Maharashtra, India — 400001
Email: privacy@360leadkart.com
Phone: +91 93105 07080
For the purposes of the DPDP Act 2023, 360LeadKart is the Data Fiduciary responsible for determining the purposes and means of processing your personal data.
Information We Collect
Depending on how you use the Platform, we may collect the following categories of information:
| Category | Data Points | When Collected |
|---|---|---|
| Account Data | Name, email, phone, password (hashed), role | At registration |
| Business Data | Company name, GST number, PAN number, website | Profile setup (optional) |
| Transaction Data | Purchase history, wallet balance, payment records | On purchase |
| Usage Data | Pages visited, features used, session duration | During Platform use |
| Device & Technical Data | IP address, browser type, OS, device ID | Automatically |
| Communication Data | Enquiries, support tickets, feedback submitted | When you contact us |
How We Use Your Information
We use personal data for purposes including:
- Account Management: Create, maintain and secure your account.
- Service Delivery: Process transactions, deliver lead packages and manage your wallet.
- AI Personalization: Improve lead recommendations using AI scoring based on activity.
- Communications: Send transactional emails, confirmations and important platform updates.
- Marketing: With your consent, send promotional offers and newsletters.
- Security & Fraud Prevention: Detect suspicious activity and protect the Platform.
- Legal Compliance: Meet obligations under applicable Indian laws.
- Analytics: Understand platform usage and improve services.
Legal Basis for Processing
Under the DPDP Act 2023, personal data may be processed on the following bases:
- Consent: Where you provide consent for processing.
- Contract Performance: Processing necessary to fulfil our contractual obligations.
- Legitimate Interests: For security, fraud prevention and platform improvement.
- Legal Obligation: Where processing is required by applicable law.
Data Sharing & Third Parties
| Recipient | Purpose | Safeguards |
|---|---|---|
| Razorpay | Payment processing | Payment provider safeguards and applicable privacy terms |
| Cloud Hosting | Data storage & infrastructure | Applicable contractual and security controls |
| Email Service Provider | Transactional & marketing emails | Limited to required communication data |
| Law Enforcement / Courts | Legal compliance | Only where legally required |
| Lead Buyers | Fulfilling lead package purchases where applicable | Subject to platform terms and applicable requirements |
Cookies & Tracking
We use cookies and similar technologies to improve the experience on our Platform.
- Essential Cookies: Required for login, sessions and core functionality.
- Analytics Cookies: Help understand how users interact with the Platform.
- Preference Cookies: Remember settings and preferences.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies may affect some functionality.
Data Retention
We retain personal data for as long as reasonably necessary to fulfil the purposes described in this Policy and to meet applicable legal obligations.
- Account Data: Retained for the duration of your account and applicable post-deletion retention requirements.
- Transaction Records: Retained as required under applicable tax and financial regulations.
- Usage & Analytics: Retained according to operational and analytical needs.
- Support Communications: Retained for an appropriate period after resolution.
Your Rights Under DPDP Act 2023
Subject to applicable law, you may have rights including:
Data Security
We use technical and organizational measures designed to protect personal data against unauthorized access, misuse, alteration and loss.
- Encryption: Data transmitted between your browser and our servers is protected using encryption technologies.
- Password Security: Passwords are stored using secure hashing mechanisms.
- Access Controls: Access to personal information is limited according to business requirements.
- Security Reviews: We periodically review platform security measures.
- Incident Response: We maintain procedures for responding to security incidents as required by applicable law.
Children's Privacy
Our Platform is not directed to individuals under the age of 18 years.
We do not knowingly collect personal data from minors. If we become aware that personal data has been collected from a minor in circumstances where it should not have been collected, we will take appropriate steps in accordance with applicable law.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology or applicable legal requirements.
- The Last Updated date will be revised when changes are made.
- Material changes may be communicated through email or a prominent Platform notice where appropriate.
- Where fresh consent is legally required, we will seek it.
We encourage you to review this page periodically for the latest information.
Contact & Grievance Officer
For privacy-related questions, data requests or grievances, you can contact 360LeadKart using the information below.
Grievance Officer
360LeadKart is committed to addressing privacy concerns and data-related requests through its designated contact channel.
Have a Privacy Question?
Contact our team for privacy, data access or grievance-related assistance.